At ZAPPY, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with hassle-free returns and refunds across India.
1. Returns
We accept returns within 7 days of product delivery. To be eligible for a return:
The item must be unused, in its original condition, and with all packaging intact.
Items must be returned with proof of purchase (order confirmation or invoice).
We do not accept returns for items that are:
- Used or damaged by the customer
- Without original packaging
- Marked as non-returnable or final sale on the product page
2. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days, and the amount will be credited to your original payment method.
Please note: Shipping charges (if applicable) are non-refundable.
3. Exchanges
We only replace items if they are defective, damaged during shipping, or incorrect. If you need to exchange your item, please contact us within 48 hours of delivery.
4. How to Initiate a Return or Refund
To start a return, exchange, or refund request, contact us:
Phone: 9315947341
Email: store@thezappy.com
Or you can easily return it through the website after you log in and by going to your orders.
Our team will guide you through the process and share the return shipping details.
5. Cancellations
Orders can be canceled within 2 hours of placing the order. Once the order is shipped, cancellations are not accepted.
6. Contact Us
For any questions regarding returns, refunds, or product concerns, please contact us:
Phone: 9315947341
Email: store@thezappy.com
We are here to ensure your shopping experience with ZAPPY is smooth, reliable, and worry-free.
Thank you for shopping with ZAPPY — bringing you the latest toys, life hacks, and tech with trusted service across India.